Customer Support and FAQs
Have questions? We’ve got answers.
FAQs
The Carnation Foundation was approved by the IRS as a 501(c)(3) organization and is considered a public charity under the IRS Sections 170(b)(1)(A)(vi).
Donations, contributions and refunds will appear as CARNATION FDN on credit card and bank statements.
Our website utilizes an SSL (Secure Socket Layer) to help keep your information private and secure. This includes submitting payment from our website to the payment gateway/processor.
Yes. Once your credit/debit card has been processed, you will receive an email with a receipt of the transaction details.
If you have further questions or comments related to our organization, you may reach us at the following:
Customer Support
Phone: +1 (877) 221-3550
Email: info@CarnationFoundation.org
Yes. If you need to make a change to your donation amount after it is submitted, please contact customer support via phone or email so that we can further assist you.
Customer Support
Phone: +1 (877) 221-3550
Email: info@CarnationFoundation.org
If you need to cancel a donation or receive a refund, please contact our customer support team for assistance. Please include the name, email address, and if possible, the transaction ID that appeared in the email receipt.
Customer Support
Phone: +1 (877) 221-3550
Email: info@CarnationFoundation.org
The hospice and palliative care organizations we support are always looking to bring volunteers on board to support their patients and families. To learn more, please visit one of the following links:
- Volunteer with ACG Hospice (Alabama, Kansas, Louisiana, Missouri, Oklahoma, and Virginia)
- Volunteer with Agape Care South Carolina
- Volunteer with Georgia Hospice Care
- Volunteer with Hospice of the Carolina Foothills (North Carolina)
- The Patient Fund – Donations made to the Patient Fund help provide financial assistance to hospice and palliative care patients and their families. To learn more about the Patient Fund, please click here.
- The Employee Fund – Donations made to the Employee Fund provide financial support to those employees in times of need and financial hardship. To learn more about the Employee Fund, please click here.
- Both Patient Fund and Employee Fund – Your donation can be applied to both help support both patients and employees. Please visit our home page and scroll to the Donation form towards the bottom. Here you will have the option to select either or both groups to contribute to.
